Booking Policy

1. Reservation Requests

When you submit a booking form, our team reviews the request, checks availability, and contacts you with confirmation details. Submitting the form does not automatically block a seat, vehicle, table, or activity slot. This is especially important for VIP safaris, buggy rides, helicopter tours, jet ski, hot air balloon, and limited-capacity products.

For the fastest support, guests should provide an accurate mobile number or WhatsApp number that is active during the booking period.

2. Payment and Final Confirmation

No advance payment or deposit is required. Pay on arrival. Our team checks availability and confirms your tour, total price, payment arrangements, and pickup details before the booking is final.

3. Guest Changes and Amendments

If guest count, pickup location, travel date, or package type changes after the request is submitted, the final price and availability may also change. We encourage guests to notify us as early as possible if they need any amendment.

• Guest count changes may affect group discounts, transfer arrangements, or seating availability.
• Pickup area changes may require an updated quote or alternate meeting point.
• Date changes remain subject to supplier availability and seasonal pricing.

4. Cancellations, Late Arrival, and No-Shows

Cancellation is free when you inform us by WhatsApp, telephone, or email at least 24 hours before your confirmed tour start or pickup time, whichever is earlier. All times are Dubai time (UTC+4). Email dubaidesertfun@gmail.com or call/WhatsApp +971 50 425 3450. Contact details are also available on our Contact page. Please include your booking reference and keep our acknowledgment.

For cancellations with less than 24 hours’ notice, late arrival, or no-shows, contact our team promptly. Any applicable charge must be clearly explained before you accept the booking; we do not introduce undisclosed last-minute charges. Date changes are subject to availability.

5. Timing, Weather, and Operational Conditions

Pickup times can move slightly due to route planning, season, traffic, weather, or operator scheduling. Outdoor experiences may also change because of visibility, safety, temperature, sea condition, sand condition, or government instructions. If we or the operator cancel your confirmed activity, you may choose an available reschedule or cancel without a cancellation charge. We will ask for your approval before substituting another package or operator. No advance payment is required.

6. Children, Health, and Safety Restrictions

Age suitability, pregnancy restrictions, medical conditions, and physical limitations can affect eligibility for certain activities. Dune bashing, buggy, jet ski, and helicopter products may have separate safety rules. Guests are responsible for notifying us in advance if special conditions should be considered before confirmation.